Our Policy
Terms of service
Please read the following Terms of Service carefully before you agree to dog wasteremoval services from Scoop-E-Doo.
Terms of Service and Service Conditions
Scoop-E-Doo is an independently owned and operated business (“us,” “we,” or “our”) that provides pet-waste removal services to residences, businesses, and commercial properties. By using our services (“Services”), you agree to the following Terms of Service (“Terms”) that govern the sales and services we provide. Acceptance of our Services constitutes your agreement to be bound by these Terms.
The customer acknowledges that our ability to provide the Services may depend on factors such as weather, grass height, access to your yard (which is your responsibility), and other unforeseen external circumstances.
The customer acknowledges that our ability to provide the Services may depend on factors such as weather, grass height, access to your yard (which is your responsibility), and other unforeseen external circumstances.
Residential Pet Waste Removal Services
Scoop-E-Doo offers residential pet waste removal services, including Spring Cleanings, One-Time Cleanings, Weekly Cleanings, Twice-Weekly Cleanings, Every-Other-Week Cleanings. All pricing displayed on our website is based on properties up to 1/8th of an acre. Properties exceeding this size may incur additional charges, which will be communicated prior to service.
Access to Service Areas
The Customer acknowledges that if Scoop-E-Doo is unable to access the designated cleaning area due to locked, blocked, or frozen gates, or the presence of aggressive dogs, the scheduled service will be skipped, and the full service charge will still apply. To avoid such situations, we recommend providing gate combinations or lock keys in advance to ensure uninterrupted access. If the Customer requests a return visit to complete the service, a $5 driving fee will be added to the Customer’s bill.
Weather Policy
Scoop-E-Doo will perform services in rain and cold weather, provided it is safe to do so. However, the Customer acknowledges that services may be paused during severe weather conditions such as thunderstorms, high winds, extreme temperatures, flooding, or significant snow accumulation.
Scoop-E-Doo operates as a MONTHLY subscription service, and refunds are not provided for missed weeks due to weather. In cases of missed service, we will resume at the next scheduled visit, during which all accumulated waste will be removed. If an additional cleaning is required before the next scheduled service, the Customer may contact us, and we will make every effort to accommodate the request, though this cannot be guaranteed.
To protect your property, services may also be postponed if the yard is excessively muddy to prevent damage. In such cases, service will resume once the ground conditions improve.
Scoop-E-Doo operates as a MONTHLY subscription service, and refunds are not provided for missed weeks due to weather. In cases of missed service, we will resume at the next scheduled visit, during which all accumulated waste will be removed. If an additional cleaning is required before the next scheduled service, the Customer may contact us, and we will make every effort to accommodate the request, though this cannot be guaranteed.
To protect your property, services may also be postponed if the yard is excessively muddy to prevent damage. In such cases, service will resume once the ground conditions improve.
Holiday Service Policy
Scoop-E-Doo does not provide services on the following holidays: Family Day, Good Friday, Victoria Day, Canada Day, Labor Day, Thanksgiving Day, Christmas Day, Boxing Day, and New Year’s Day. If your scheduled service falls on one of these holidays, service will be skipped for that week and resumed on your next scheduled visit.
Please note that no refunds will be issued for missed service on these holidays. The accumulated waste from the skipped week will be removed during the following service, as the same amount of work will still need to be completed.
Please note that no refunds will be issued for missed service on these holidays. The accumulated waste from the skipped week will be removed during the following service, as the same amount of work will still need to be completed.
Billing and Payment Policy
- Monthly Billing: Scoop-E-Doo bills monthly for recurring services. Your account will be charged on the 1st of each month.
- Declined Payments: If your payment method is declined, services will be discontinued immediately until the issue is resolved. If more than 30 days have passed since your last cleanup, a first-time cleanup fee will apply to resume service.
- Service Pauses: Services can be paused for up to 30 days. If service does not resume after this period, your account will be removed from our schedule.
- One-Time Cleanings: For one-time cleanings, billing occurs after the service is completed. Payment is due within 24 hours of service.
- Late Payments: Accounts with payments more than 30 days overdue will be turned over to a collections agency.
- By using Scoop-E-Doo services, you agree to adhere to this billing and payment policy.
Yard Maintenance and Cleanup Policy
At Scoop-E-Doo, we strive to clean your yard as thoroughly as possible. However, the Customer acknowledges that certain yard conditions, such as tall grass, leaves, or other debris, can make it challenging to locate and remove all dog waste.
If your grass is overgrown or the yard is not well-maintained at the time of service, some waste may be missed. We will address any missed waste during your next scheduled visit, provided yard maintenance has been completed.
If you notice an excessive amount of waste that was missed, please notify us promptly at info@scoopedoo.ca, and we will work with you to resolve the issue. Your satisfaction is important to us!
If your grass is overgrown or the yard is not well-maintained at the time of service, some waste may be missed. We will address any missed waste during your next scheduled visit, provided yard maintenance has been completed.
If you notice an excessive amount of waste that was missed, please notify us promptly at info@scoopedoo.ca, and we will work with you to resolve the issue. Your satisfaction is important to us!
Privacy Policy
Scoop-E-Doo may collect personal information from you through our website or other digital and personal communications. This information is voluntarily provided by you and may include details such as your name, email address, phone number, physical address, and general information about the service you are requesting. This may also include information about your property, the type and number of pets you have, and general details about your pet's behavior.
We collect this information to provide you with our services and improve your experience. Your personal information is used exclusively by Scoop-E-Doo and will never be sold or shared with third parties for marketing purposes.
We may, however, share your information with third-party service providers or vendors for purposes such as processing payments, sending communications, data tracking, or maintaining and improving our systems. Additionally, we may disclose your personal information in response to legal requirements, such as law enforcement requests, subpoenas, court orders, or other legal processes, or to establish or defend our legal rights as required by law.
By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy.
We collect this information to provide you with our services and improve your experience. Your personal information is used exclusively by Scoop-E-Doo and will never be sold or shared with third parties for marketing purposes.
We may, however, share your information with third-party service providers or vendors for purposes such as processing payments, sending communications, data tracking, or maintaining and improving our systems. Additionally, we may disclose your personal information in response to legal requirements, such as law enforcement requests, subpoenas, court orders, or other legal processes, or to establish or defend our legal rights as required by law.
By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy.
Amendments to Terms and Conditions
Scoop-E-Doo provides its Services in accordance with these Terms, which may be updated or amended at any time without prior notice. Any changes will become effective upon posting the updated Terms on our website.
We encourage you to periodically review our website for any updates to these Terms. Your continued use of our Services after any amendments constitutes your acceptance of the revised Terms.
Certain provisions of these Terms may also be superseded by specific terms, conditions, or notices published elsewhere on our website. By using our Services, you agree to be bound by any such updates or changes.
We encourage you to periodically review our website for any updates to these Terms. Your continued use of our Services after any amendments constitutes your acceptance of the revised Terms.
Certain provisions of these Terms may also be superseded by specific terms, conditions, or notices published elsewhere on our website. By using our Services, you agree to be bound by any such updates or changes.
Holiday Shutdown Policy
Scoop-E-Doo reserves the right to temporarily suspend operations between Christmas and New Year’s Day. During this time, customers will be billed at their regular monthly rate unless they fully scoop their yard during the shutdown period.
By using our services, you acknowledge and agree to this holiday shutdown policy as part of our Terms and Conditions.
By using our services, you acknowledge and agree to this holiday shutdown policy as part of our Terms and Conditions.
Late Payment Policy
A late payment fee of $10 will be added to any bill not paid by the due date. Payment is due on the 1st of each month, and bills are considered late if not paid by the 3rd of the month.
By using our services, you agree to this late payment policy as part of our Terms and Conditions.
By using our services, you agree to this late payment policy as part of our Terms and Conditions.
Contact for Concerns
If you have any questions or concerns regarding the content on our website, please contact us via email at info@scoopedoo.ca. We are here to assist you and address your inquiries promptly.